GENERAL TERMS AND CONDITIONS FOR ONLINE COURSES
Online policy for submitting Continuing Education courses to the Kansas Real Estate Commission: The REALTORS® of South Central Kansas staff will only submit completed online continuing education courses to the Kansas Real Estate Commission from the 2nd through the 28th day of each month. If it is your time to renew, online CE courses must be completed by 5:00 pm on the 28th day of the month to be submitted to KREC by the license renewal deadline. Courses completed after the 28th day may not be submitted to KREC in time for license renewal.
REFUND POLICY AND WITHDRAWAL POLICY
REALTORS of South Central Kansas is committed to student satisfaction. If you are unsatisfied for any reason, REALTORS of South Central Kansas will refund the purchase price of any course if the refund request is submitted within thirty (30) days of purchase, prior to course expiration, and the course is not more than 50% complete. All monies due shall be refunded within sixty (60) days from the last day of attendance and once a written request is received.
REPURCHASE POLICY
Continuing Education and Pre-License courses expire twelve (12) months from the time of purchase. If your course has fully expired, you may repurchase the course at 50% of the current retail price one (1) time for a 30-day extension. The repurchase option is only available within thirty (30) days after the course has expired. If your course expires a second time, it will need to be repurchased at full price.
EXAM PREP EDGE POLICY
Exam Prep Edge expires twelve (12) months from the date of purchase. Extensions are not applicable to Exam Prep Edge products. REALTORS of South Central Kansas will refund the purchase price of Exam Prep within thirty (30) days of purchase and if the initial assessment has not been completed.
COURSE APPROVAL
In the event of an extension or re-enrollment, it is the responsibility of the student to verify with a school representative that the course approval is still active.
PROMOTIONAL CODES
Promotional codes only apply to online continuing education courses and must be applied at checkout. No refund for an unused promotional code will be given after the checkout has been completed. To obtain your promotional code discount, you must enter the promotional code in the box under your total at checkout and click the "Apply Discount" button. The discount amount will then be subtracted from the total amount due. Promotional codes cannot be combined and are not eligible for use in conjunction with payment plans, extensions, or additional continuing education certificates.
PROGRESS, COMPLETION*, AND ATTENDANCE REQUIREMENTS
Students must complete 100% of the learning material presented in a course and demonstrate understanding of the material by passing all quizzes and the final exam (where required by the regulatory entity) to receive credit hours for the course. Students not completing 100% of the material will not be issued a certificate of completion and will not receive credit hours for the course.
Students must spend all required seat time engaged in the course material to receive credit for the course. Example: For a 3-credit hour course, a student must be actively engaged in the course for 150 minutes (3 x 50 minutes). For courses that require monitored seat time, our online course delivery system manages this requirement.
All course enrollment and completion times are recorded in Central Standard Time.
The CE Shop does not have a probation policy in place for courses.
*Completion of these online courses does not guarantee employment in the real estate industry.
EXAMINATIONS
• Unit Exams are presented at the conclusion of each unit, with a varying number of questions depending on the amount of content contained in each unit. Unit exams can be retaken as many times as necessary.
• Final exams must be passed with at least a 90% and may be taken as many times as necessary in order to pass.
• Students will not be able to proceed to subsequent units in the course until the unit exam in each unit is successfully completed and passed.
STUDENT IDENTITY VERIFICATION
In addition to utilizing a unique username and password to access student profiles and course materials, each student is required to complete a digital signature at the end of the course attesting to his/her identity.
RE-ENROLLMENT POLICY
In the event that you fail a course within one year of purchase, you have the option to re-enroll at no cost one (1) time. This option is only available for 30 days after failing the course. After 30 days, repurchasing the course is required. If you fail the course that you re-enrolled in at no cost, you will have to repurchase the course at full price and pass the final exam to receive credit for the course.
EDUCATION GRIEVANCE POLICY
The RSCK School of Real Estate will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of course attendees. The monitoring & assessment of compliance with these standards will be the responsibility of the Professional Development Director.
While RSCK goes to great lengths to ensure fair treatment for all attendees and attempts to anticipate problems, there may be occasional issues that come to our attention that require intervention and/or action. This procedural description serves as a guideline for handling such grievances.
When grievance arises pertaining to RSCK's online courses, the complainant is expected to notify the Professional Development Director in writing, as soon as possible so that the nature of the concern may be addressed in a timely fashion. Written complaints or grievances should include the name, address, and phone number of the person submitting the complaint or grievance; the title of the course; and the exact nature of the complaint or grievance.
The Professional Development Director will attempt to resolve the grievance immediately, if possible. If an immediate resolution is not possible, the Professional Development Director will bring the complaint to the Executive Committee of the Association within one month. All possible care will be taken to uphold the confidentiality of the complainant. The Executive Committee will formulate a response to the complaint and recommend action, if necessary, which will be conveyed directly to the complainant.
Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in locked files of the Professional Development Director. A copy of this Grievance Procedure will be available upon request.
Please contact the Professional Development Director, Deb Marklevits, at debie@sckrealtors.com to submit a complaint, request a refund, withdraw from the course, or if you have additional questions. Complaints regarding licensing courses may also be made with the https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process.